Privacy Policy

This Privacy Policy describes how HFB Team (“we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from users (“you” or “your”) of this website (the “Site”). By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1 – Information We Collect

We may collect the following types of information: Personal Information Information you voluntarily provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Any information submitted through forms, applications, or communications on the Site

Automatically Collected Information When you visit the Site, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Site
  • Referring URLs

This information is used for analytics, site functionality, and security purposes.

2 – How We Use Your Information

We may use the information we collect to:

  • Provide and manage access to our website and services
  • Communicate with you, including responding to inquiries
  • Send service-related messages, including appointment reminders, if you have opted in
  • Improve our website, services, and user experience
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations

3 – SMS Communications

If you opt in to receive SMS messages from us, we may use your phone number to send service-related communications, such as appointment reminders or informational messages.

  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying “STOP”
  • For help, reply “HELP”

Consent to receive SMS messages is not required as a condition of participation or affiliation with HFB Team / Hero Family Bridge.

4 – Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • With service providers who assist in operating our website, communications, or business (subject to confidentiality obligations)
  • To comply with applicable laws, regulations, or legal processes
  • To protect our rights, property, or safety, or the rights, property, or safety of others

5 – Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Enable website functionality
  • Analyze traffic and usage patterns
  • Improve user experience

You may control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

6 – Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

7 – Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8 – Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9 – Children’s Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

11- Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us using the contact information provided on this website.

Who we are

Suggested text: Our website address is: https://hfbteam.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.